Listed below are some of the more common questions and their answers. Please check the information below prior to calling Product Support. Question: AT 1024x768x256 RESOLUTION VIDEO PUICTURES "SEGMENTS" Answer: There is a problem with some video drivers @ 1024x768x256 resolution. The video picture will "segment" in the larger viewport templates. This occurs when the AVI file is captured at a low resolution (ex:160x120) and then scaled to high resolution in large viewports. Try selecting a smaller viewprt template (/T switch). Check Cool Software BBS (512-918-2001), or other major BBS services, for an update if and when it is available. Question: VIDEO is SLOW/PAUSES The video runs slow or stops(pauses) from time to time. Answer: The performance of the Video & Sound will depend on the current system in use. To help achieve a smoother play back you may wish to try one or more of the following: - Use a smaller Viewport. This is done by selecting a different template set. ( /T setting in BITMAP section of CVS file). ** IMPORTANT: You MUST include the /T switch on ALL BITMAPS, even if you are using FULL SCREEN, CENTERED, or any of the other templates that may not actual use the switch. - Check use and setting of SMARTDRV and other disk caching software. - Check for Temp vs. Permanent swap files. You will probably want to use a temporary swap file. - Check for other memory configurations your CONFIG.SYS & AUTOEXEC.BAT files. - Turn off sound if you don't have a sound card installed. - Disk compression software may slow down video playback depending on compression ratios etc. Question: VIDEO COLOR IS POOR The video plays but looks flat and pixelated (blocky). Answer: Your Windows is probably set for 16 color. Run Windows set up to verify. For best color use 256 color. You will probably need to use the driver supplied with your computer. Contact the maker if not sure. Question: BITMAP DRAWING IS "JERKY" at 800x600 or 1024x768 MODE. Answer: The bitmaps that we have included are 640x480. For the higher resolutions we scale the bitmaps. This process of scaling causes the "jerkyness" of the bitmap draw. If you are using 800x600 or above you may wish to save the bitmap in the demos and the ones that you create at the appropriate resolution, ie 800x600 etc. You may do this via the background editor in the set up panel. Question: EVERYTHING IS SIZED WRONG. Everything runs however the layout is just not right. Answer: You are probably running in a mode higher than 640x480. Try running at 640x480. Another possibility is that your VGA driver is old. Verify the current revision with the maker of your system. Question: VIDEO WRONG LOCATION The video plays but in the wrong location. Answer: You have probably specified a wrong /T setting in your CVS file. Check your template list (comes with Regist- ered version) and make correction. Question: MCI ERRORS- VIDEO When I attempt to play a video I get MCI ERRORS. Answer: Your system is probably not set up for Multi Media or has an old set of drivers. Run the Video for Windows Runtime disk that comes with both the shareware and registered versions. Question: MCI ERRORS- SOUND When I attempt to play a video I get MCI ERRORS. Answer: Your system is probably not set up for Multi Media or has an old set of drivers. Run the Video for Windows Runtime disk that comes with both the shareware and registered versions. You may also have your sound card mis-configured. Check for IRQ/IO conflicts with newly installed hardware. Re-run sound card set up program. Question: NO SOUND Everything else plays except sound. Answer: You may have checked the SOUND OFF switch in the config- uration screen. Also make sure you have not selected SOUND SOURCE AVI and your AVI file has no sound. You can also try another CVS file and see if problem continues. Question: NO AVI What happens if I list an AVI file that is either not present or can not be located? Answer: The system will play until the requested AVI. At this point the system will halt. The background bitmap will be present and the sound may continue to play. The system will still respond to the user's request to terminate via mouse or keyboard. Question: NO WAV What happens if I list an WAV file that is either not present or can not be located? Answer: The system will play but will not play any sound. The system will continue to play AVI and Bitmaps. The system will still respond to the user's request to terminate via mouse or keyboard. Question: NO BITMAP What happens if I list an BITMAP file that is either not present or can not be located? Answer: The system will play until but will display A BLACK BACKGROUND. The system will continue to play AVI and bitmap. The system will still respond to the user's request to terminate via mouse or keyboard. Question: KERNEL386 / USER ERROR System begins to start up and then stops and displays one of the above errors. Answer: You have probably deleted a section or have left a section blank in your CVS file. Each section(AVI, BITMAP, WAV) MUST contain 1 file. You may use the "BLACK.BMP", "BLANK.WAV" for the Bitmap section and Wav section. Check the COOLSCRN.LOG file located in the root directory of your "C" drive. If you receive any "R-" errors check your R-ERROR list (comes with Registered version). ** IMPORTANT: You MUST include the /T switch on ALL BITMAPS, even if you are using FULL SCREEN, CENTERED, or any of the other templates that may not actual use the switch.